Privacy Policy
Last updated: November 30, 2025
1. Introduction
Istanbul Travel Point ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and billing information
- Booking Details: Travel dates, pickup/drop-off locations, service preferences
- Payment Information: Credit card details processed securely through our payment gateway
- Communication Data: Messages, reviews, and feedback you provide
- Usage Data: IP address, browser type, device information, and pages visited
3. How We Use Your Information
We use your information to:
- Process and manage your bookings and reservations
- Communicate with you about your services and provide customer support
- Send booking confirmations, updates, and service-related notifications
- Process payments and prevent fraudulent transactions
- Improve our services and develop new features
- Comply with legal obligations and protect our rights
- Send marketing communications (with your consent)
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure payment processing through certified gateways
- Regular security assessments and updates
- Access controls and authentication protocols
- Employee training on data protection practices
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications at any time
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. Types of cookies we use include:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@istanbultravelpoint.com
Address: Istanbul Travel Point, Istanbul, Turkey