Cancellation Policy

1.1 Free Cancellation: You may cancel any transfer booking up to 24 hours before the scheduled pickup time for a full refund.

1.2 Late Cancellations: Cancellations made less than 24 hours before pickup will incur a 50% cancellation fee.

1.3 No-Show: Failure to appear at the pickup location without prior cancellation will result in forfeiture of the full booking amount.

1.4 Same-Day Changes: Changes to pickup time or location within 24 hours are subject to availability and may incur additional fees.

2.1 Free Cancellation: You may cancel any tour booking up to 48 hours before the scheduled tour start time for a full refund.

2.2 Late Cancellations: Cancellations made 24-48 hours before the tour start time will incur a 50% cancellation fee.

2.3 Very Late Cancellations: Cancellations made less than 24 hours before the tour start time will incur a 75% cancellation fee.

2.4 No-Show: Failure to appear at the meeting point without prior cancellation will result in forfeiture of the full booking amount.

2.5 Group Tours: For group tours with 10+ participants, special cancellation terms may apply. Please contact us for details.

3.1 Processing Time: Refunds will be processed within 5-7 business days after cancellation approval.

3.2 Refund Method: Refunds will be issued to the original payment method used for the booking.

3.3 Currency Fluctuations: Refunds are issued in the original transaction currency. Exchange rate differences are not compensated.

3.4 Processing Fees: Payment gateway fees (typically 2-3%) are non-refundable on all cancellations.

3.5 Partial Refunds: For bookings with multiple services, partial cancellations will be refunded according to the applicable cancellation policy for each service.