Istanbul Travel Point
Transfers
Transfers
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Find quick answers to common questions
Browse our transfers or tours, select your preferred service, choose your date and number of passengers, then proceed to checkout. No account required! You'll receive an instant confirmation email.
Yes! Most bookings can be modified or cancelled up to 24 hours before the service. Contact us with your booking reference number, and we'll help you make changes. Free cancellation is available on most services.
We recommend booking at least 24-48 hours in advance, especially during peak seasons (April-October). However, we also accommodate last-minute requests when possible.
No account required! Simply provide your email and phone number when booking. You'll receive all booking details and can track your reservation using the reference number.
Your driver will wait at the arrivals hall holding a sign with your name. For Istanbul Airport (IST), we meet at the main arrivals exit. For Sabiha Gökçen (SAW), we meet at the domestic arrivals exit.
Don't worry! We track all flights in real-time. Your driver will wait up to 60 minutes free of charge for international flights and 30 minutes for domestic flights after actual landing time.
Absolutely! We operate 24/7, 365 days a year. There are no additional charges for early morning or late night transfers.
Standard sedans accommodate 2-3 large suitcases. Vans and minibuses can carry more. If you have excess luggage, please mention it when booking so we can arrange the right vehicle.
We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment gateway. All transactions use 3D Secure authentication for your protection.
No hidden fees! The price you see includes all taxes, tolls, parking fees, and meet & greet service. What you see is what you pay.
Payment is processed immediately upon booking confirmation. You'll receive an email receipt with full payment details and your booking reference number.
Yes, refunds are available for cancellations made within the free cancellation period. Refunds are processed within 5-10 business days to your original payment method.
We offer both! Our standard tours are private (just you and your group). We also have group tour options at lower prices if you prefer to meet other travelers.
Our guides speak English, Turkish, and several other languages. Please specify your preferred language when booking, and we'll match you with the right guide.
Absolutely! Use our quote request form to describe your interests, and we'll create a personalized itinerary just for you. Custom tours are our specialty.
Tour prices typically include transportation, professional guide, and entrance fees where specified. Meals and personal expenses are usually not included unless stated.
Visit the Track page and enter your reference number (found in your confirmation email) along with your name. You'll see real-time updates on your booking status.
Check your spam/junk folder first. If you still can't find it, contact us with your booking details and we'll resend the confirmation.
Your driver's contact details will be shared via WhatsApp or SMS before your pickup time. You can also reach our 24/7 support team who can connect you with your driver.
We take all feedback seriously. Contact us via email or live chat with your booking reference, and our team will investigate and respond within 24 hours.
TÜRSAB certified travel agency
On most bookings up to 24hrs
Always here to help you
Our friendly support team is standing by to help you with anything you need. Don't hesitate to reach out!